At FireplaceandGrill.com, your privacy is our top priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 256 bit encrypted SSL to increase the security of our customer’s information. However, FireplaceandGrill.com does not guarantee complete security on stored information. We have installed and applied our encrypted pages and installed our SSL certificate to prevent stolen information.
FireplaceandGrill.com will NOT share data. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, your information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (address, phone number and email address, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.
Order Verification/Fraud Prevention
In order to protect against fraudulent activity, FireplaceandGrill.com must verify the billing and shipping address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card's issuing bank has on file). Incorrect information will cause a delay in the processing time.
If your shipping address is different than your billing address (where you receive your credit card statement) and your order is over $500.00, FireplaceandGrill.com requires a photocopy of your driver’s license and the front and back of the credit card used for the purchase. Please email copies to: security@FireplaceandGrill.com or text copies to 561-614-2555.
Our Use Of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.
All FireplaceandGrill.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our web security is reviewed on a monthly basis. We have also installed and implied our site with a 256 bit encryption SSL.
You can shop at FireplaceandGrill.com with confidence. We have partnered with Elavon.com.
The Converge® Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks.
The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
Correcting/Updating Your Personal Information
After becoming a FireplaceandGrill.com subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your email address & password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section of our web site.
Links To Other Sites
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you may receive communication from us for the following reasons:
- If you contacted us for a particular reason.
- To receive your orders.
- We need to contact you for administrative purposes.
Administrative e-mails will not contain promotional materials. If you choose to receive our newsletters, they will contain promotional materials from FireplaceandGrill.com.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site supplementation.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.